Thank you for your interest in our products! See below for information regarding our shipping process/pricing, payment, privacy and returns.
U.S. Shipping and Handling: $3.75+ depending on your USPS zone & weight of your order.
We ship same or next day via U.S. Mail only. Delivery is 2-5 business days after shipping. MS residents will be charged 7% sales tax.
International Shipping and Handling: Starts at $7.25 and varies depending on the shipping destination/zone. We apologize but our postal service greatly increased shipping costs. We have tried to keep shipping as low as possible, but unfortunately have no control over the change in pricing.
We ship same or next day via U.S. First Class Mail. Allow approximately 10-25 business days for delivery, depending on your country, Customs and both our postal services. DUE TO COVID MANY INTERNATIONAL SHIPMENTS ARE DELAYED LONGER THAN THIS. Please note that when shipping First Class Mail, our US Postal Service no longer tracks your order after it leaves the States. Do not be alarmed when the tracking stops. Depending on the country, tracking may show once it's been delivered, but will not show further tracking after leaving a major U.S. City. Provided everything is correct with your address, your order will still be delivered.
We apologize but we are no longer able to ship to the United Kingdom due to the new VAT regulations. We had a retailer in the UK that was selling our product for us, but the VAT became too expensive for him to continue selling. We are hopeful things will change where we can ship to the UK again!
Payment, Order & Privacy Information
Orders will be shipped same or next day, excluding U.S. postal holidays. All orders are sent via First Class/Priority U.S. Postal Service. We accept payment via PayPal, credit cards, and personal checks/money orders (U.S. only). For check or money orders, please contact us for arranging that. Email is the best way to reach us. (firstname.lastname@example.org) You do not need a Paypal account to order or to purchase with a credit card. Just look for 'Pay with debit or credit card' below the Paypal sign-in and click on it for credit card purchase.
Your contact information is for our shipping purposes only. No contact information is every shared, rented, or sold to third parties. Please give a correct email address and phone number as it's our only way to contact you if we have a question about your order.
Please double check that your shipping address is correct, especially if you use a saved Paypal address or autofill. If an incorrect address is given, we will need to recharge for reshipment to your correct address.
All orders will receive an email order confirmation & shipment/tracking information. Tracking information is sent when your shipping label is printed. If you do not receive them, please check your spam/junk folder, or make sure the email address given was correct.
We are committed to your satisfaction of our product. If you have any issues or questions please contact us to let us know. We will either refund your money or send a replacement if need be. Or if it's an issue with application of the wax, we will be glad to help you in any way that we can. We also have helpful application and wax advice on our 'Tips for Applying Wax' page that may address your issue. (https://www.firehousemoustachewax.com/tips-for-applying-wax) We stand by our product and want you to be pleased and enjoy it!